![]() The first day we sat on the pool steps after we arrived and we stepped on several pieces of glass. We upgraded to a Master Swim Out Suite Concierge Level, the room was nice but nothing special. AMSTAR did make this up to us on the return trip to the airport but it was just another thing that was disapointing. We reserved as private car and They put us in a very small vehicle that had no AC, we were sweltering by the time we got to the hotel. They were not expecting us at the time of the flight arrival, even though I had it on my paperwork. ![]() I used the AMSTAR car service which was recommended by the hotel. However We have been to many all inclusive hotels throughout Mexico and this property was very disapointing to us. I would say that the people were the best thing this hotel has going for them, very friendly and nice. After the first night we were very hot in the room and tried to. The next day we sat on the pool steps again and found another piece of glass that must have been swept into the pool from the patio. We asked the maid to please clean the floor with this in mind. Obviously the previous guest broke a glass, we cleaned it up and then noticed we stepped on several shards of glass in the room as well.
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